1. Information We Collect

We collect information to provide better AI solutions and improve your experience with our services.

Personal Information (When You Provide It)

We collect personal information only when you voluntarily share it with us, including:

• Name and contact details (email address, phone number, company name)

• Business information (industry, company size, specific AI needs or challenges)

• Communication preferences and inquiry details

• Any other information you choose to provide when contacting us or requesting consultations

Technical and Usage Data

When you visit our website, we automatically collect certain technical information to enhance your browsing experience:

• Browser type and version

• Device information and operating system

• IP address and general location data (city/state level)

• Pages visited, time spent on site, and navigation patterns

• Referral sources and exit pages

• Click patterns and interaction data

This data is collected through cookies, analytics tools, and similar technologies that help us understand how visitors engage with our content and services.

2. How We Use Your Information

We use the information we collect to deliver value and improve our AI solutions:

To Provide and Improve Our Services

• Respond to your inquiries about AI solutions, workflow automation, and implementation strategies

• Assess your business needs and recommend appropriate AI tools or approaches

• Follow up on consultation requests and maintain ongoing communication

• Deliver requested resources, insights, or case studies

To Enhance Your Experience

• Personalise content based on your interests and previous interactions

• Improve website performance, design, and navigation

• Optimise our content to address common questions and challenges faced by Australian businesses

For Business Intelligence and Analytics

• Analyse visitor behaviour and engagement patterns using third-party analytics platforms

• Understand which AI solutions and topics resonate most with our audience

• Identify trends in Australian business technology adoption

• Measure the effectiveness of our content and marketing efforts

For Legitimate Business Purposes

• Maintain records for business operations and compliance

• Protect against fraud, security threats, or misuse of our services

• Comply with legal obligations and respond to lawful requests

3. How We Share Your Information

Your privacy is paramount to us. We operate under strict data-sharing principles:

We Do Not Sell Your Data

• We will never sell, rent, or trade your personal information to third parties for marketing purposes

• Your data is not used to build advertising profiles or sold to data brokers

Limited Third-Party Sharing We may share your information only in these specific circumstances:

• Service Providers: Trusted partners who help us operate our business (e.g., email platforms, analytics tools, CRM systems). These providers are contractually obligated to protect your data and use it only for specified purposes

• Legal Requirements: When required by law, court order, or government regulation

• Business Protection: To protect our legal rights, prevent fraud, or ensure security

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity (you will be notified of any such change)

Your Control You can request details about which service providers have access to your data at any time by contacting us.

4. Cookies and Tracking Technologies

We use cookies to improve functionality and understand how you interact with our site.

What Are Cookies? Cookies are small text files stored on your device that help us remember your preferences and analyse site usage.

How We Use Cookies

• Essential Cookies: Enable core website functionality and security features

• Analytics Cookies: Help us understand visitor behaviour, popular content, and site performance (e.g., Google Analytics)

• Preference Cookies: Remember your settings and customisation choices

• Marketing Cookies: Track engagement with our content to improve relevance

Your Cookie Choices

• You can disable or delete cookies through your browser settings at any time

• Disabling certain cookies may limit some features or functionality on our site

• Most browsers allow you to manage cookie preferences on a site-by-site basis

For detailed instructions on managing cookies, visit your browser's help section.

5. Third-Party Links and Services

Our website may contain links to external resources, case studies, or partner platforms.

Important Notice:

• These third-party websites operate independently and are not covered by this privacy policy

• We are not responsible for the privacy practices, content, or security of external sites

• We recommend reviewing the privacy policies of any third-party websites before sharing personal information

Third-Party Analytics: We use third-party analytics services (such as Google Analytics) to understand website performance. These services may collect data about your online activities across different websites. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement industry-standard security measures to protect your information:

• Secure data transmission using encryption (SSL/TLS)

• Regular security assessments and updates

• Access controls limiting who can view your information

• Secure storage with reputable service providers

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information only as long as necessary:

• Inquiry Data: Kept for up to 2 years after your last interaction, unless you request earlier deletion

• Analytics Data: Typically aggregated and anonymised after 26 months

• Legal Requirements: Some data may be retained longer to comply with legal or regulatory obligations

You can request deletion of your data at any time (subject to legal retention requirements).

8. Your Privacy Rights

Depending on your location, you may have specific rights regarding your personal information:

Access and Transparency

• Request a copy of the personal information we hold about you

• Ask how your data is being used and who it's shared with

Correction and Updates

• Request corrections to inaccurate or incomplete information

• Update your contact preferences or communication settings

Deletion (Right to be Forgotten)

• Request deletion of your personal information (subject to legal requirements)

• Withdraw consent for data processing where consent was the basis

Objection and Restriction

• Object to certain types of data processing

• Request restriction of processing in specific circumstances

Data Portability

• Receive your data in a structured, commonly used format

• Request transfer of your data to another service provider where technically feasible

Exercising Your Rights To exercise any of these rights or ask questions about your data, contact us at [your email address]. We will respond to your request within 30 days and in accordance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988.

9. Children's Privacy

Our services are designed for businesses and are not directed at individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements.

Notification:

• Material changes will be prominently posted on our website

• The "Last updated" date at the top will be revised

• Continued use of our services after changes constitutes acceptance of the updated policy

11. Australian Privacy Compliance

As an Australian-based business, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC).

12. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or how we handle your information, please contact us:

Solutionary.AI Email: support@solutionary-ai.com.au

We're committed to addressing your privacy concerns promptly and transparently.

Consent Acknowledgment: By using our website and services, you acknowledge that you have read and understood this privacy policy and consent to the collection, use, and disclosure of your information as described herein.